We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@andersonindustry.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@andersonindustry.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@andersonindustry.com.

Warranty Policy

Limited Warranty Coverage

Anderson Industry warrants that all filters sold are free from defects in materials and workmanship under normal use and service. This warranty applies for a period of 12 months from the date of purchase.

What is Covered

• Manufacturing defects in materials or workmanship
• Premature failure under normal operating conditions
• Incorrect labeling or packaging issues

What is Not Covered

• Improper installation or use outside of intended applications
• Damage resulting from accidents, misuse, or negligence
• Normal wear and tear or routine maintenance
• Modifications or use with incompatible parts

Remedy

If a product is found to be defective during the warranty period, Anderson Industry will, at its discretion, either:

1. Replace the defective product with a new one, or

2. Refund the purchase price of the product.

Claim Process

To submit a warranty claim, please provide:

• Proof of purchase (invoice or order number)
• Product details (SKU, model, and description)
• Description of the defect or failure
• Photos or documentation (if applicable)

Send your warranty claim to:
📧 contact@andersonindustry.com
📍 5900 Balcones Drive, Suite 100, Austin, TX 78731

Once the claim is reviewed and approved, we will provide instructions for returning the defective item and issue a replacement or refund.

Terms & Conditions

Introduction

Welcome to Anderson Industry. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

Use of the Website

You must be at least 18 years old to purchase from our site.

You agree to use this website only for lawful purposes and in accordance with these Terms.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

Products & Orders

Product descriptions and specifications are provided for informational purposes. While we strive for accuracy, errors may occur, and we reserve the right to correct them.

Prices are subject to change without notice.

We reserve the right to refuse or cancel any order if fraudulent or unauthorized activity is suspected.

Payments

All payments must be made at checkout using the available payment methods.

By submitting your payment information, you authorize us to charge the specified amount for your order.

Shipping & Delivery

Shipping times are estimates and may vary due to carrier delays or circumstances beyond our control.

Risk of loss passes to the customer once the order has been handed over to the shipping carrier.

Returns & Warranty

Returns and warranty claims are governed by our Returns Policy and Warranty Policy, available on this website.

Limitation of Liability

Anderson Industry shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or misuse of our products.

Our total liability shall not exceed the purchase price of the product in question.

Intellectual Property

All content on this site, including text, images, logos, and design, is the property of Anderson Industry and protected by copyright laws.

You may not reproduce, distribute, or use our content without prior written permission.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Texas, United States.

Contact Information

If you have any questions about these Terms & Conditions, please contact us:
📍 5900 Balcones Drive, Suite 100, Austin, TX 78731
📧 contact@andersonindustry.com

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